Returns & Refunds
How to Return a Product
Sign in to your Colourrs.com Account, select My Orders.
Select the order you wish to return and click on the Create Ticket button under Actions.
Fill in the Ticketing Form.
Pack your Colourrs.com parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
Head to your nearest drop-off point or send it back to the return address via post or any other services.
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Colourrs.com packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box